Position Description
FRONT DESK CLERK — 1986
Receives arriving guests
Determines guest needs
Assigns rooms
Maintains guest records
Resolves problems
Provides local information
Coordinates with housekeeping and maintenance
Represents the hotel to guests
Records transactions and messages
GUEST SERVICES ASSOCIATE — 2026
Enters and verifies guest information in the property management system
Completes check-in and check-out procedures in accordance with brand standards
Processes payments and applies rate codes as assigned
Responds to guest inquiries using approved templates and scripted responses
Escalates guest concerns to the Duty Manager per established protocol
Logs all guest interactions in the ticketing system before end of shift
Coordinates with Housekeeping through the work-order module
Maintains familiarity with local attractions as listed in the property information binder
Completes assigned training modules by required date
Adheres to grooming, uniform, and brand presentation standards
Reports system discrepancies to the Front Office Manager
Supports departmental targets for guest satisfaction survey participation
Maintains record accuracy at or above 98 percent.
WE&P by: EZorrillaMc&Co.
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